Shipping policy

Shipping & Delivery Policy

Effective Date: June 4, 2025

Thank you for choosing Prakash Commerce Pvt Ltd. This Shipping & Delivery Policy outlines how digital products and services are delivered to our customers via our platform (currently operated through our storefront at www.zinex.in).

Please read this policy carefully before purchasing any product from our store.

1. Digital Product Delivery Overview

Prakash Commerce Pvt Ltd exclusively offers digital goods including, but not limited to:

  • Software Keys
  • Game Keys
  • Gift Cards
  • Templates
  • Subscriptions

These products are delivered electronically via email or user dashboard once the order has been processed and fulfilled. No physical shipping is required.

2. Delivery Timeline

  • Standard Delivery Time: Most products are delivered within 0 to 24 hours of order placement.
  • High-Demand Orders: In cases of high demand, delivery may take up to 48-72 hours.
  • Manual Fulfillment Orders: Some products may require manual verification or assignment and may take up to 5-7 business days depending on seller availability.

3. Pre-Order Delivery Terms

  • Pre-order purchases are clearly marked on product listings.
  • Zinex will deliver all pre-ordered digital products within 30 days from the date of order.
  • Buyers will receive regular status updates via email or dashboard notifications.
  • If Zinex is unable to fulfill the order within the 30-day window due to stock unavailability or issues from the connected seller, the customer will be eligible for a full refund upon request or may receive one proactively from us.

4. Order Confirmation & Access

Once an order is successfully placed:

  • A confirmation email is sent immediately.
  • Delivery details (such as software keys, login credentials, or download instructions) are provided via email or your customer dashboard.
  • Please ensure the email ID used during checkout is correct to avoid delivery issues.

5. Buyer Protection Policy

To protect our customers, Zinex offers the following guarantees:

  • If the delivered product is non-functional, invalid, or does not match the description on the listing at first attempt of usage, the customer is entitled to a full refund.
  • Claims must be raised within 48 hours of delivery.
  • Our support team may request video proof or screenshots to verify the issue.

6. Undelivered or Delayed Orders

  • If your digital product has not been delivered within the promised timeframe, please contact our support team immediately.
  • We will investigate and either expedite fulfillment, offer a suitable replacement, or process a refund depending on the situation.

7. Wrong or Incomplete Delivery

If you receive an incorrect or incomplete product:

  • Contact us within 48 hours of receiving the product.
  • We will re-verify the order and either correct the delivery or issue a refund.

8. Third-Party Fulfillment Disclaimer

Zinex operates as a storefront, not the manufacturer, originator, or direct seller of any digital product.

  • All products are sourced from verified sellers, suppliers, vendors, and brand partners under our Seller Connect Program.
  • Delivery timelines are also subject to the availability of the seller’s stock and fulfillment schedule.

9. No Physical Shipping

Please note that zinex does not ship any physical goods. All our products are digital and delivered through electronic means only.

10. Customer Responsibilities

  • Ensure you enter correct and active contact information (email ID) at checkout.
  • Always check your spam/junk folder if the delivery email is not received.
  • For certain subscriptions or license keys, follow the usage instructions carefully to avoid invalidation.

11. Legal & Contact Information

For delivery issues, legal inquiries, or questions related to order fulfillment, contact:

Prakash Commerce Pvt Ltd

Email: support@zinex.in

Legal Queries: legalzinex@gmail.com

We reserve the right to amend this policy at any time to better serve our customers and to adapt to operational or legal requirements.

By placing an order on Zinex.in, you agree to be bound by the terms of this Shipping & Delivery Policy.